The most important aim of our work is to supply remarkable essays and other academic works to our buyers. And we highly recommend looking at our money-back guarantee page before working with us. The realization of mutual obligations by our team and the purchasers enables us to work more confidently, assisting you the best way possible.
Normally, our clients don’t resort to this option owing to our first-class results that adhere to even really rigid deadlines. Our company provides our customers with the ability to have their paper revised, to ensure each requirement is satisfied.
If the situation you have matches the cases mentioned below, you can surely count on having your money refunded. You should pay attention to the fact that depending on the details of your order the refund could be partial or full.
- The exact same order made twice
To cancel the order placed accidentally get in touch with our support team without delay. In case the writer has been selected, and our professional is already working on your task, receiving a full refund isn’t an option anymore. That is why we recommend our customers to place their orders attentively in order to reduce to a minimum the probability of such an accident.
- A client calls off their order before the writer is appointed
Under these circumstances, you can get a full refund. You will always receive the entire amount back, having cancelled the order before it is assigned to our professional.
- Just too many tasks at hand
While consistently working on our team improvement, we still sometimes can be in a situation where all our narrowly specialized specialists are busy working on tasks at hand; in this case and we cannot find a writer for you, the money you paid will be refunded.
- The client was billed twice
This situation occurs very rarely, being done only by accident. Speak to our client support agents as soon as you realize that you were charged twice for one order. We would like to stress that a full refund is possible as long as you’ve saved the copies of receipt and can show them to us.
Such a refund can be fulfilled if your case is deemed as equivalent to one of those laid out down below in this subsection:
- Delays in delivery
Unfortunately, even working with all due responsibility, there are some unpredictable things. In this case, there can be a few aspects that affect the refund sum, so each case is talked about with the purchaser. Sometimes, issues with the delivery timeliness might be a result of the client’s actions or non-actions. Sometimes it could be hard for us to start working on the order because the client has not sent us some important documents. In cases like this, there will be no refund. Having placed the order, make sure that you have sent us all the necessary documents and materials which could be useful or vital for your order.
- We started working on your order, but you wish to cancel it
In such a case, you can count on a refund of up to 70% to pay for the writer’s efforts and time spent. But it is decreased to 50% when the time remaining to the due date is half of the total time determined or less.
- Dissatisfaction with the result
If you have some complaints regarding the result after getting the order, our management will look into your situation. The refund will be based on our findings. Although most often our customers’ requirements are met, and they are content with the papers provided by our experts, we’re willing to look into all the comments on our results to make them better.
Having provided us with some evidence showing that your work has non-referenced materials which have been already used somewhere else, you could count on getting a part of expenses back after our evaluation.
- You received a lower mark than expected
We always endeavor to do our utmost, but we can’t guarantee the highest mark as it quite often depends on your professor’s or teacher’s evaluation.
- Refining services like editing, proofreading or formatting
We want you to be notified that in case you ask us to do editing, proofreading or formatting, we will not modify the content of your paper. We are not liable for the content of the originally provided text or any claims related to its content.
Once you apply for a refund and your application is confirmed, you can get your money back not later than five working days after the confirmation itself. Work only with trustworthy banks and other institutions to get your refund because we don’t hold any accountability for any issues with third-party organizations taking part in the transaction.
We offer our clients the refund option only in cases when its amount is larger than 10 USD; otherwise, it is just impossible because of fees requested for the money transfer. In other cases, we suggest you keep the money on your account so that you can use it for potential orders.